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Customer Support

Get the support you need, when you need it. Access the Nicus Customer Support Portal for expert help, real-time updates, and a full knowledge base.

Resolve Issues Faster: Access the Nicus Support Portal Today

Nicus technical support is available through the Nicus Customer Support Portal. Access the portal to:

  • Submit technical support tickets
  • Receive real-time updates on the status of your requests
  • Get answers to general product questions
  • Share requests across your organization
  • View historical requests
  • Explore the Knowledge Base and Nicus-provided documentation and videos

If you do not have an account and have not received an invitation to the support portal, please email to request one. Note that technical support is only available through the customer support portal.

Customers looking for live product training, upgrade or configuration requests should reach out to their customer success manager. For billing or contract enquiries, please email our finance team.

Customer Login

Nicus is very responsive to our needs and is always looking for new ways to collaborate in meeting and exceeding our business challenges

Dan Strang, American Family Insurance

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Ranked #1 by G2 for Likelihood to Recommend, Quality of Support, and Easiest to Do Business With.
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